HOW TO ORDER
all USA American made candies!
If you are
not ready to order please click here for
free quotes, photos and artists help:
you are not ready to order
phone or email us 713-249-2781 firstname.lastname@example.org
|You can either phone
your order in, or send it to us by fax, mail or email.
If you have questions and are not ready to order - send us what you like
email us @ email@example.com
and we can work up
a quote for you.
We are open 9AM
5PM (Texas) Central Standard Time
Monday thru Friday
Email communications 24/7.
Please email or phone for exact time required to produce your order.
Order: For phone in orders:
1. Call us at 713-249-2781 or email us at firstname.lastname@example.org
and we will be glad to call you.
customer service artist will help you with an order and make suggestions
on other related products and how we can add your the colors you want to most of our designs at
no extra cost to you!
3. Customers will email invite text and names to be personalized to eliminate mistakes.
most of our orders use custom art and are personalized, we do not offer on-line ordering
Please use ordering
Minimum order is $50.00 + shipping costs
Please allow 1 to 2 weeks plus shipping on non rush orders once art is
approved (assuming your candy is in stock)
All designs and photographs and
arrangements are under US copyright laws
Copyright 2016 Janine Lea Swan
Rush orders on an order by order basis minimum $100.00 for rus
Swan Gift Corp / Candy Spirit
623 Thornwood Dr.
Shenandoah, Texas 77381
v a s e s a r e u s us a l
l y s u p p l i e d w i t h o u r s u g g e s t i o n
s o f p l a c e s t o p u r c h a s e t h e
m l o c a l t o t h e i r s t a t e.
Schedule your parties favor early!
Reserve your candy
questions of quotes:
1. When emailing give the item or items wanted, how many &
date needed. Be sure and put your address with state and zip code so
we know where we will be shipping to. We can then type a quote and
send back to you for your review.
|For mail in orders:
1. Print out the order sheet and fill it in with the products you
2. Print clearly and put your email address in the
3. Payment can be by Check (mailed to us), PayPal,
Western Union or Money Order.
4. Then mail it to us at:
Swan Gift Corp. / Candy
623 Thornwood Dr.
Shenandoah, Texas 77381
5. We will email you when your order and payment is received and
give a tentative shipping date.
|For email orders:
1. Your can either type your order into an email and send it to us
2. You can print out the order sheet and fill it in with the
products you want, and then save it as an attachment and email it to us
Be sure you get a reply back within an
hour or less after placing your order thru email to confirm it- some emails
never arrive for various reasons.
If you do not feel
safe including your credit card # in the email, our customer service dept.
call you back to get your credit card information.
RUSH orders: All orders that need rush production will have 25% added to order and
at least an extra $12.50 for rush shipping. This is for orders that
need to be shipped in less than 2 weeks. Rush orders
needing to shipped in less than 1 week will be accepted only if we have
time to process it, and will include a 50% rush charge. Please keep your order
simple with less than 3 items. Orders must total $100.00 to be
accepted as rush. If needed to ship in under 3 days, if we have time
to process it, then a 100% rush
charge will be added. If a rush order is subsequently cancelled,
then a rush cancellation charge of at least $25.00 will be deducted from
the refund amount.
How long will my order take?
1. All orders (especially
personalized) take to print and package anywhere from at least 2 to 3
on US Priority 2-day Mail or FedEx ground shipping which is 1-5 days, depending on how far you are
located from Shenandoah, Texas. All orders are custom printed for each customer
due to color choices and personalizations. All parts are hand put
together with care.
2. Allow more processing time on large orders with several different
products ordered to be on the safe side. Please call early for
orders - do not wait till a week or two before your event.
3. We email each customer after their order is shipped with
date shipped and date to be delivered.
you need to change a name or event date etc. or add on more
personalized names and you email us, be sure you get a response back
that we received your correction or addition and you get a confirmation
that we will make the necessary changes before it goes to print. Be sure you get an email back from us acknowledging this change or we are
not responsible to re-do this order.
or damaged items:
All customers must notify our company of mistakes or if any of the
products were damaged in shipment within 24 hours of
receipt of products. If parts are missing or misspelled (your mistake or ours)
or broken, we only ship regular US Mail to replace those items. If you need it faster (in less than
6 working days) because of an event, you will need to pay rush production
fees and whatever the rush shipping costs are. If you wait
longer than 24 hours to notify us, we will not be obligated to
replace/repair the missing or broken items. If your order is for elegant lollipops and any of them are received broken, the customer
will receive a refund on the lollipop price
only. Please report this to us within 24 hours of receiving your
If you order vases and they arrive broken. When we initially
ship the vases to you, we will carefully pack them in well padded shipping
boxes and bubble wrap each vase separately, but we
that the shipping company will not be "rough" with the boxes and
some vases might arrive broken. It will be up to the customer to
provide us with documentation on the breakage and when we receive that
documentation, we will initiate the process to get a refund from the
shipper (usually Federal Express). This may take several weeks to
get fully processed and a refund back to you. We will give you the
name of our supplier and you can go directly to their store and buy
your replacement vases.
designs approved by customer:
Your personalized art design is sent via email to you for approval only
after you order is placed, finalized and payment is received. We send art for approval (when we have told you we will---not always
necessary to do so) within 2-5 business days via email. If you do
not receive the art via email (sometimes your email provider blocks all
emails with graphics in them) - it is up to each customer 1)
to review your art on our website or 2) get back to us via email or phone
that you have not reviewed your artwork. If your order is within 5
days to ship and you have not approved it, we will print it as is.
We also put the art design in the appropriate place you found it on our
website for you to review in case you did not get it by email or if our email
was blocked by
your email provider.
We send you the art design you picked out with colors and typestyles for approval
- note: there is no charge for the initial art design. If you
want to change to an entirely new design it will cost $25.00 per each new
design, to create a new art, due to the time the artist spends on each new
art. On the initial
art design, the customer may make changes in colors or typestyles, etc. at
no extra charge. If you change anything about your art design after
approval and before it is printed be sure and phone us with the change -
or be sure you get an email back from us of the change.
If you forget and need one or two more items - we can only fill this
as a regular order- you must order the minimums and we will need 2 weeks
for this. No rush orders out on "fill ins."
Sorry, but our schedule is
very tight and we do not have the extra time to do a few items in a rush
fashion. Order early, order extras and check your lists to not forget
anyone. Many of our customers order extra items just for that reason.
for reducing orders:
If your order has already been billed and you later decide you want less
of the items, we will go ahead and credit you back for the difference, but
a $10.00 credit card transaction fee will be deducted from the refund as
our cost to reprocess the card
A customer cannot cancel an order and return the products after he has
received it. We do no accept returns for any of our products unless
1) we shipped you the wrong products, 2) the majority of the items arrived
broken (we will refund you for them), or 3) the products arrived after the
date of your event. A customer can't return any items from his order
because he now does not like or want or need them anymore.
Orders cancelled before the artwork has been done and sent to the
customer, will get a full refund, less the reprocessing fee referred to
above. Orders cancelled after the artwork
has been done and sent to the customer will have $50 deducted from the
refund amount if there is a custom art done it is $75.00 per each art
design created just for you, as we do not have an art charge to design
this. For orders subsequently cancelled where the artist
worked more than the normal 1 to 2 hours preparing the art, the customer
will be charged for the artist's actual time spent. Preparing the art and sending it to the customer for
review can take several hours of our artist's time. We
do not have a set-up charge or art charge or color wash charge as most companies
do, but we do charge for the art design if the order is cancelled after
the art has been designed, emailed and/or put up on our website for the
customer's viewing. For
large orders over $500 that are subsequently cancelled, 25 to 50% will be deducted
actual amount of time spent, extra packagers assigned for those packaging days and supplies
ordered in advance, especially for rush orders.
Orders without art work that are subsequently cancelled will have a 20% charge
deducted from the refund amount due to supplies ordered, packaging in
process and credit card fees -- and if it is cancelled less than 10 days prior to
our ship date, a 50% charge will be deducted. If
samples, ribbons, special designs are made up and mailed, and the order is
subsequently cancelled, $25 will be deducted from the refund for the
artist's time spent in preparing and sending those samples.
For all international orders, the order
total must be at least $150 US. (orders shipping to locations outside the US).
Import duties, if any, are the responsibility of the customer. Any
problems with the delivery of the order due to the local country's mail
service, customs agency, or for any other reason not due to our
negligence, are the responsibility of the customer. This means there
will be no refunds given by us unless the order was printed and
processed incorrectly. Payment for all international orders will
need to be made by either PayPal or WesternUnion.
Please note that once packages have left our facility, we are not
responsible for lost or stolen goods. If the shipping company has
documentation that a package was delivered, Candy Spirit can not be held
liable. Also, if your package is delayed by "Acts of
God," (also called "force majure"), we are not responsible.